Shipping policy
Last updated: 26 October 2026
Whether you’ve found the photocard you were missing or a new companion for your shelf, we want its journey to you to be straightforward. Here’s what to expect when you order from K-pop Escape.
Shipping from the Netherlands
We offer tracked shipping to supported destinations around the world. Enter your delivery address at checkout to see the options available for your order. Some destinations or products may be unavailable because of carrier limits or local restrictions.
Shipping costs
Shipping within the Netherlands is €3.95, with free shipping on orders of €50 or more.
For other destinations, the shipping rate depends on your order weight:
| Order weight | Other EU countries & Norway | Other supported destinations |
|---|---|---|
| Up to 100 g | €4.95 | €5.95 |
| Over 100 g, up to 300 g | €6.95 | €7.95 |
| Over 300 g, up to 600 g | €8.95 | €9.95 |
| Over 600 g | €10.95 | €11.95 |
Free shipping: orders of €50 or more to other EU countries and Norway, and €100 or more to other supported destinations. Special territories may fall into a different shipping zone. Your available rate and any free-shipping eligibility are shown at checkout before you pay.
When your order will arrive
We dispatch your order within 1–2 business days after payment, often on the same day. You’ll receive a tracking link by email when it’s on its way.
Estimated delivery, counted from payment:
- Netherlands: 1–4 business days.
- Other EU countries and Norway: 3–5 business days.
- Other supported international destinations: 5–10 business days, plus any customs clearance.
Business days are Monday to Friday, excluding Dutch public holidays. These times are estimates. Busy periods, carrier delays and customs checks can add time. If your parcel is taking longer than expected, get in touch so we can help.
Packed with care
We choose protective packaging to suit the items in your order. Smaller items may travel in a letterbox-size mailer; larger items need suitable parcel packaging. International shipments are declared accurately.
Following your parcel
Your tracking link may take up to a day to show its first carrier scan. If tracking hasn’t changed for 5 business days, or your order hasn’t arrived within the estimated delivery time, email stayescape99@gmail.com with your order number. We’ll follow it up with the carrier.
If a parcel is delayed or lost
Your order remains our responsibility until you, or someone you designated who is not the carrier, receives it. If the carrier confirms it is lost, or it hasn’t been delivered within 30 days of your order unless we agreed otherwise, you may choose a replacement where available or a full refund including shipping. You don’t have to wait for a carrier investigation to finish. For one-off collector items, a refund may be the only available option.
If the parcel is waiting for collection or for import charges to be paid, please see the information below. Nothing in this policy limits your statutory consumer rights.
Address changes and returned parcels
Please check your address carefully before placing your order. Spotted a mistake? Email us straight away. We can update the address until the parcel has been handed to the carrier.
If a parcel comes back because the address was incorrect or incomplete, or because it was refused or not collected, we’ll contact you. We can arrange another shipment with a new shipping charge, or refund the items minus the carrier’s actual return fee. In that situation, the original shipping charge is not refunded.
If you tell us within your 14-day withdrawal period that you want to withdraw from the purchase, our Refund policy applies instead. That includes refunding standard outward shipping when you return the whole order, with only the actual return cost for your account.
VAT and customs
Prices are shown in euros. For deliveries within the European Union, prices and shipping costs include Dutch VAT. There are normally no import charges on arrival. Exceptions include special territories outside the EU VAT or customs area, such as the Canary Islands, Ceuta, Melilla, the Åland Islands and the French overseas departments.
For deliveries outside the EU, including Norway, Switzerland and the UK, no Dutch VAT is charged and you pay us the total shown at checkout. Your destination country may charge import VAT, customs duty or a carrier handling fee. These are not included in our prices or shipping charges and are payable by the recipient unless checkout states otherwise.
Photocards may qualify for duty-free treatment as printed material in some countries, but local taxes or carrier fees may still apply.
We always declare purchases accurately and cannot mark them as gifts or lower their declared value.
If something isn’t right
If your order arrives damaged, incorrect or incomplete, please email stayescape99@gmail.com with your order number and clear photos of the item and packaging. We’ll help resolve it as explained in our Refund policy. An unboxing video can be helpful, but it is never required to exercise your statutory rights.
Contact
Stay Escape, trading online as K-pop Escape
Genderdreef 12, 5524 AD Steensel, Netherlands
KVK: 42031519
VAT: NL005443573B94
Email: stayescape99@gmail.com
Telephone: +31 6 51360546