A little help before your next find. Here are answers to the questions you might have about ordering from K-pop Escape. If you’re still unsure about something, you’re always welcome to get in touch.
Where do you ship from, and can you ship to me?
Your order ships from the Netherlands. We offer tracked shipping to destinations around the world. Enter your address at checkout to see whether delivery is available and what it costs.
How much does shipping cost?
Shipping within the Netherlands is €3.95. For other EU countries and Norway, rates start at €4.95; other supported international destinations start at €5.95. The rate depends on your destination and order weight, and you’ll see the total before you pay.
Shipping is free on orders of €50 or more to the Netherlands, other EU countries and Norway, and €100 or more to other supported destinations. See our Shipping policy for the full rate table.
When will my order arrive?
We dispatch within 1–2 business days after payment, often on the same day. Estimated delivery from payment is 1–4 business days within the Netherlands, 3–5 business days for other EU countries and Norway, and 5–10 business days for other supported international destinations. Customs clearance can take extra time.
These are estimates, so please allow a little flexibility during busy periods. Business days are Monday to Friday, excluding Dutch public holidays.
How do I track my order?
We’ll email you a tracking link when your order is on its way. The first carrier scan can take up to a day to appear. If tracking hasn’t changed for 5 business days, or your order is taking longer than expected, email stayescape99@gmail.com with your order number. We’ll look into it for you.
Will I need to pay customs fees?
Orders shipped from the Netherlands to most EU destinations won’t have customs charges.
For deliveries outside the EU, charges depend on your country’s rules. Photocards may qualify for duty-free treatment as printed material in some countries, but local taxes or carrier fees may still apply. Any applicable charges are paid by the recipient unless checkout says otherwise. Some special territories have different rules; see our Shipping policy.
What is included with my item?
Check the product description for what’s included and any noted wear or imperfections. Known defects and missing inclusions are described in the listing. Display stands and background decorations are not included unless the listing says otherwise.
Are your items official?
Items described as official are checked using the sourcing and product information available to us. We only use that description when we have evidence of official manufacture or distribution. Any fan-made or unofficial items are clearly labelled, so you can choose with confidence. You can read more on our Condition & authenticity page.
What does “sealed” mean?
It means the manufacturer’s original seal appears intact. If an album includes random photocards or other random inclusions, we can’t promise a particular member or design unless the listing specifically says it’s included.
Does “POB” mean I’m placing a preorder?
No. POB means preorder benefit, such as a photocard originally offered with an album preorder. A POB can be sold separately after release.
An item is only a preorder if its product page clearly says so and gives an expected release or dispatch window, along with the preorder terms.
Can I return an order?
Yes. If you’re buying as a consumer, let us know within 14 calendar days after receiving your order that you’d like to return it. You then have a further 14 days to send it back. Email stayescape99@gmail.com with your order number and the items you’d like to return.
You pay return postage for a change-of-mind return. If we sent an incorrect or faulty item, we cover the necessary return postage. Please read our Refund policy for the full details, including opened sealed albums and refund timing.
What if something arrives damaged, incorrect or incomplete?
Please email stayescape99@gmail.com with your order number and clear photos of the item and packaging. We’ll help put things right under our Refund policy. An unboxing video can be helpful, but it is never required to use your consumer rights.
Can I change or cancel my order?
Email us as soon as possible with your order number and the change you need. We can correct your delivery address before the parcel is handed to the carrier. If we can still stop your order, we’ll cancel it and refund you. Once it has been dispatched, our usual return process applies.
Will sold-out items come back?
Some may return, while others are one-off collector finds. We can’t promise a restock, but there’s plenty more to come. Keep an eye on our new arrivals and Instagram for shop updates. If you’re looking for something specific, you’re welcome to email us.
Can I ask for more photos or help choosing?
Of course. Email stayescape99@gmail.com with the product name or link and tell us what you’d like to see or know. We’re happy to help you feel sure about your next addition to the collection.